Knowledge Base
Search for the most commonly asked questions regarding your DCSC Services.
-
How to Cast Screen in TV through Chrome Cast
Guidelines on how to cast screen in TV through chrome cast by using your laptop:
- Make sure your laptop and TV have the same network.
- DiscoveryBGC
- DiscoveryPampanga
- DiscoveryCebu
- If your laptop and TV have the same network, next is open your google chrome.
- Click the three dots on the upper right side of your screen that is next to your Google Profile icon.
- After you clicked the 3 dots, find the “Save and Share”.
- Under “Save and Share” click the “Cast”.
- For “Sources”, cast tab is for specific web browser only, cast screen is sharing your whole screen in TV.
- Last is find the respective TV that you will cast with
Note:
- If you will be presenting Microsoft Office Tools, you should choose cast screen from sources.
- Make sure your laptop and TV have the same network.
-
How to Take Care our Laptop
Here are some tips on how to take care of your laptop:
- Keep it clean. Dust and debris can build up inside your laptop and cause problems, so it's important to clean it regularly. You can use a can of compressed air to blow out any dust, or a damp cloth to wipe down the outside of the laptop. Be careful not to touch the screen, as this can damage it.
- Use it in a cool, dry place. Avoid using your laptop in direct sunlight or in a humid environment. These conditions can damage the laptop's internal components.
- Keep the vents clear. The vents on your laptop allow heat to escape. If they are blocked, your laptop can overheat and cause problems. Be sure to keep the vents clear of dust, debris, and other obstructions.
- Avoid eating or drinking near your laptop. Spills can damage the laptop's internal components, so it's best to avoid eating or drinking near it.
- Handle it with care. Laptops are delicate devices, so it's important to handle them with care. Avoid dropping, bumping, or jarring your laptop.
- Keep the software up to date. Software updates often include security patches and bug fixes, so it's important to keep your laptop's software up to date.
- Back up your data regularly. In the event that something happens to your laptop, you'll be glad you have a backup of your data. Be sure to back up your data regularly to an external hard drive or cloud storage service.
Here are some additional tips:
- Use a laptop sleeve or bag when transporting your laptop. This will help to protect it from bumps and scratches.
- Be careful when opening and closing your laptop. Don't yank on the screen, as this can damage it.
- Avoid using your laptop on soft surfaces, such as a bed or couch. This can block the vents and cause your laptop to overheat.
- If you're not going to be using your laptop for a while, turn it off and store it in a cool, dry place.
-
How to Take Care our Printer
Here are some tips on how to take care of your printer:
- Keep it clean. Dust and debris can build up inside your printer and cause problems, so it's important to clean it regularly. You can use a can of compressed air to blow out any dust, or a damp cloth to wipe down the outside of the printer. Be careful not to touch the print head, as this is a delicate part.
- Use the correct paper and ink. Not all paper is created equal, and using the wrong type of paper can cause paper jams or other problems. Be sure to use the type of paper that is recommended for your printer. You should also use the correct ink for your printer. Using the wrong ink can damage your printer and void your warranty.
- Maintain your printer regularly. Most printers have built-in maintenance routines that you can run to keep your printer in good condition. These routines may include cleaning the print head or aligning the cartridges. Be sure to run these routines regularly, especially if you don't use your printer very often.
- Store your printer properly. If you're not going to be using your printer for a while, be sure to store it properly. Place it in a cool, dry place and cover it with a dust cover. You should also remove the ink cartridges and store them separately.
Here are some additional tips:
- Place your printer in a suitable location. Avoid placing your printer in direct sunlight or in a humid environment. These conditions can damage the printer's internal components.
- Use your printer regularly. If you don't use your printer very often, the ink can dry out and clog the print head. This can cause poor print quality or even paper jams. To prevent this, try to print something at least once a week.
- Update your printer's firmware. Printer manufacturers often release firmware updates that can improve print quality or fix known problems. Be sure to check your printer manufacturer's website regularly for firmware updates.
-
How to be a responsible Work Laptop User/Employee
Here are some tips on how to be a responsible laptop user to avoid user errors in a corporate company:
- Follow company policies and procedures. Many companies have policies and procedures in place regarding the use of laptops, such as password requirements and software restrictions. Be sure to follow these policies and procedures to help protect your company's data and systems.
- Be careful about what you download and install. Only download software from trusted sources, such as the company's software portal or the official app store for your device. Be careful about clicking on links in emails or on websites, as these could lead to malicious software downloads.
- Keep your software up to date. Software updates often include security patches and bug fixes, so it's important to install them as soon as they are available.
- Use strong passwords and enable two-factor authentication for all of your company accounts. This will help to protect your accounts from unauthorized access.
- Be careful about what information you share online. Don't share company information such as trade secrets, financial data, or customer information with strangers.
- Be aware of your surroundings when using your laptop in the office. Don't leave your laptop unattended, and be careful about using public Wi-Fi networks, as they can be unsecured.
Here are some additional tips to avoid user errors:
- Back up your data regularly. This will help you to recover your data if something goes wrong with your laptop.
- Be careful when typing. Typos can lead to errors when using software programs or entering data online.
- Read instructions carefully before using a software program or entering data online. This will help you to understand what you are doing and avoid making mistakes.
- Take breaks when using your laptop. This will help you to stay focused and avoid making mistakes.
- Report any problems to your IT department immediately. If you notice any problems with your laptop or with the company's systems, report them to your IT department immediately. They will be able to help you to fix the problem and avoid any further damage.
By following these tips, you can be a more responsible laptop user and avoid user errors in a corporate company.
-
Basic Laptop Troubleshooting
Here are some specific troubleshooting tips for common laptop problems:
- Laptop won't turn on: If your laptop won't turn on, try connecting it to the power adapter and charging it for a while. If your laptop still won't turn on, the power adapter or battery may be faulty.
- Laptop screen is black: If your laptop screen is black, try turning up the brightness. If the screen is still black, try connecting your laptop to an external monitor. If the screen displays on the external monitor, the problem is with your laptop's internal display.
- Laptop keyboard is not working: If your laptop keyboard is not working, try connecting an external keyboard. If the external keyboard works, the problem is with your laptop's internal keyboard.
- Laptop trackpad is not working: If your laptop trackpad is not working, try connecting an external mouse. If the external mouse works, the problem is with your laptop's internal trackpad.
If you're still having problems with your laptop after trying these troubleshooting tips, you may need to create ticket so that IT Department can help you with your problem.
-
Printer Issues
If you're having problems with your printer, here are some basic troubleshooting steps you can try:
- Check the power. Make sure the printer is turned on and plugged in.
- Check the paper. Make sure there is paper in the paper tray and that it is loaded correctly.
- Check the ink or toner. Make sure the ink or toner cartridges are not empty and that they are installed correctly.
- Restart the printer. Sometimes a simple restart can fix minor printer problems.
- Check the printer queue. Make sure there are no print jobs stuck in the queue. You can clear the print queue by going to the Control Panel > Devices and Printers > right-click your printer and select See what's printing. Then, select any stuck print jobs and click Cancel.
- Update the printer driver. An outdated printer driver can cause a variety of printing problems. To update your printer driver, go to the manufacturer's website and download the latest driver for your printer model.
- Clean the printer heads. If your printer is not printing correctly, it may be because the printer heads are clogged. You can clean the printer heads using the printer's built-in cleaning utility or by using a manual cleaning kit.
- Reset the printer. If you've tried all of the above steps and your printer is still not working, you can try resetting the printer to its factory default settings. Consult your printer's manual for instructions on how to reset the printer.
If you've tried all of the above steps and your printer is still not working, you may need to contact the manufacturer for further assistance.